We provide access and education to multiple cost-effective individualized plans for our clients and their families. Contact us today and we can discuss which options best suit your needs. At PCH Benefits we truly believe our Team is the foundation for our success.
Really Caring About People:
- Always act with integrity,
especially when it’s hard - Be an active part of your community
- Be enthusiastic and have fun
- Provide exceptional customer service
- Be a great teammate at work, and in life
Really Knowing Insurance:
- Know your core competencies, and be a master at them
- Always be seeking a better solution
- Educate and advise, never sell
- Think strategically
- Always be learning and growing
NATALY BAZAN
Client Service Assistant
Nataly brings four years of experience in customer service to PCH Benefits, where she supports clients with dedication and a focus on delivering outstanding service. Her background in virtual design and creative problem-solving helps her approach customer needs with innovative solutions, enhancing the client experience in the health insurance industry.
Recognized as a top-performing assistant for over three years, Nataly is committed to building authentic connections and ensuring client satisfaction. She also draws on her previous experience in photography and illustration to bring a unique perspective to her work, always striving to find the best ways to assist clients.
Outside of work, Nataly enjoys spending time with her family and pets, photography, gaming, and engaging in DIY projects. She is also passionate about animal rescue and creative pursuits.
✉ [email protected]
KRISTEN BLUNT
License #0M86755
H.I.P. Certified
Managing Partner
Kristen Blunt is an award-winning Health and Life Insurance Agent having over 20 years of experience in the insurance industry, most of which were spent with Anthem Blue Cross. She specializes in advising small and mid-sized business owners, focusing on creative and budget appropriate options for medical, dental, vision, disability and life benefits.
Kristen has a passion for strategically approaching a variety of business issues and is actively involved with her Vistage, EO and ProVisors communities. These organizations enhance her experience and insight to the challenges and opportunities of other business leaders.
When Kristen is not busy being a great advisor, she loves spending time with her family and friends, enjoys traveling and experiencing epicurean creations from all around. Bon Appetit!
✉ [email protected]
FERNANDA CHAVEZ
Executive Assistant to the Founder/CEO
Fernanda Chavez is a consummate professional, has several years of experience in Human Resources and Employee Relations, and she creates an enjoyable and trusting environment in which her teammates have grown to rely on. Working alongside the founder of PCH Benefits, she has exceptional vision, planning and organizational skills.
Fernanda graduated from the Universidad Autónoma de Baja California and has a degree in International Relations, and she is fluent in English, Spanish and French.
In her free time, Fernanda can be found at the dance studio, a classically trained ballet dancer, loving every moment since she was little. She also enjoys traveling, exploring the outdoors, and reading.
✉ [email protected]
JACLYN COPELAND
License #0K83296
H.I.P. Certified, BAM Certified
Senior Client Service Manager
With over 25 years of service and management experience, Jaclyn Copeland has a passion for assuring that people get the health care attention they need for themselves and their families, while guiding business owners with the administration of their employee benefits program.
Jaclyn oversees the PCH Benefits experience for our clients and our insurance carrier partners by striving to achieve productive and appropriate outcomes for all stakeholders. She accomplishes this through a focus on logistical dynamics and by supporting a collaborative team culture within the workplace.
In her free time, Jaclyn enjoys camping, taking in a coastal sunset and roasting marshmallows!
ALEX DORANTES
Administrative Analyst/Auditor
Alex is a dedicated professional with over ten years of experience in group management and customer service, bringing a unique blend of skills to PCH Benefits. Known for his proactive mindset, quick learning, and strong organizational abilities, he applies these strengths to streamline processes, support client needs, and develop strategic solutions in the health insurance industry.
He earned his Bachelor’s Degree in Modern Languages with Honorable Mention from the Universidad Autónoma de Querétaro, majoring in Linguistics and Translation. Fluent in English and Spanish, Alex’s expertise in data management and communication addresses client inquiries and provides valuable insights.
Outside of work, Alex is an avid sci-fi fan, he practices Latin and High Valyrian, and he is passionate about video games, cinema, TV shows, and enjoying quality time with his family.
✉ [email protected]
ERICA GALANG
Client Service Assistant
Erica Galang graduated from Pampanga State Agricultural University with a degree in Biology, majoring in Microbiology. She also trained as a virtual dental assistant, which, along with her fluency in Kapampangan, Filipino, and English, enables her to support a wide range of clients effectively.
Erica is a valuable asset to the Client Service Management team, working closely with clients and carrier partners to address needs and resolve service inquiries with remarkable efficiency. She is known for her dedication to personalized support and commitment to ensuring every client experience is smooth and positive.
Outside of work, Erica enjoys diving into books, watching movies, and exploring the world. With a heart full of compassion, she is passionate about animal welfare and actively feeds neighborhood strays, bringing joy to their lives.
✉ [email protected]
SARA GALICIA CABALLERO
Internal Client Service Specialist
Sara Andrea Galicia Caballero is a knowledgeable resource to the Internal Support Team, with over 7 years of experience in business administration, teaching, and corporate personnel management, working closely with our carrier partners and handling complex service inquiries with incredible compassion and dedication. She is always willing to help, striving daily to give her all.
Sara graduated with an Honorable Mention in Excellence from TecMilenio University, majoring in Business Psychology. She is enthusiastic and empathetic, something she consistently demonstrates every day.
Creativity is a significant part of her life, and Sara enjoys activities such as drawing, painting, and narrating engaging stories. She is strongly interested in science fiction and fantasy, often visiting museums, cultural and historical sites, and loves playing video games.
EDER GONZALEZ
Associate Analyst
Eder Gonzalez is detailed and methodical, a graduate from Centro de Enseñanza Técnica y Superior Universidad with a degree in Project Management.
With over 5-years of committed expertise, he holds a deep sense of professional pride in his capacity to address complex challenges, from enhancing coverage strategies to fortifying employee benefits portfolios, ensuring adherence to budgetary discretions.
In his down time, Eder enjoys spending time with his family and friends. He has an affinity for low-budget movies, loves to watch and discuss them in length. He also has a passion for nature, forever pushing his limits and planning his next outdoor quest..
✉ [email protected]
JACKY HERNANDEZ
Associate Analyst
With over five years of administrative experience, Jacky Hernandez is a fantastic resource for both clients and the PCH Benefits team. She brings tremendous heart and a strong desire to help others in every aspect of her work. Now working as an Analyst, Jacky collaborates behind the scenes with our insurance-carrier partners, providing insightful cost analysis comparisons to support our clients’ needs.
Jacky grew up in Glendale, Arizona, and graduated from the Universidad Tecnológica de México with a focus in International Business. She is fluent in both English and Spanish.
One with nature, Jacky enjoys spending time outdoors, frequently swimming and running. For relaxation, she’s an avid reader and a fan of all things Harry Potter. Most of all, she loves spending quality time with her family.
✉ [email protected]
JEFF HOOVER
License #0D33886
H.I.P. Certified
Health and Life Insurance Specialist
Jeff Hoover exclusively serves the life, disability, and health insurance needs of individuals, businesses, and business owners. On a daily basis, he guides clients through the complicated application and underwriting processes that are required to secure appropriate insurance policies. In addition to providing specialized expertise to his clients, Jeff is equally noted for his upbeat demeanor and compassionate nature.
Protecting people has always been close to Jeff’s heart, and he has held his California Health and Life Insurance License for nearly 20 years. Prior to insuring people’s health and life, Jeff assured people’s health and life: Serving as a Fire-Fighter and First-Responder in Culver City, after graduating #1 in his Fire Academy Class.
✉ [email protected]
MARY LEWIS
Office Coordinator
Mary Lewis joyfully brings years of experience in office administration to our team. She displays excellent talents in organization, time management, and client coordination.
She can acclimate to challenging situations, has a creative mindset, and offers a unique perspective for problem-solving and everyday tasks.
With her background, a former youth volleyball coach and a recipient of the Female Athlete of the Year award, she values personal accountability, effective communication, and teamwork. She is a pleasure to be around, quick witted and always has a positive disposition.
When she’s not relaxing at home with her husband and four dogs, you can find Mary enjoying Dodgers games and Motocross.
✉ [email protected]
RON MEANS
Strategic Advisor
Ron Means has an in-depth knowledge of business operations, growth strategies, domestic and international distribution and has a strong sense for understanding complex market opportunities. A well-respected business veteran, he is known for his leadership and management expertise, and has worked closely with over a hundred of Southern California’s top business leaders.
Ron has a special interest in PCH Benefits and has been instrumental in guiding the company since its inception in 2006.
THOMAS MEANS, MBA
License #0E39933
H.I.P. Certified
Founding Partner
Tom Means is a 20-year veteran of the Health and Life insurance industries, spending his entire professional career focused on strategies and solutions for employee benefits and executive benefits. He is an expert on the Affordable Care Act (Obama Care), and its potential impacts on individuals and businesses.
As your agent/broker, Tom’s role is to guide you to the right strategies and plan designs for you and/or your business. Tom is always searching for compliant health insurance solutions to best serve you, your employees, your business and your budget.
In his spare time, Tom serves as a leader in numerous charitable causes, he teaches as a Professor of Strategic Compensation in the MBA program at California Lutheran University, and he serves the City of Moorpark with his City Council involvement.
✉ [email protected]
ANA OSUNA RUIZ
Senior Internal Client Service Specialist
Ana Osuna Ruiz is a former psychologist and established teacher with countless years of experience in Socioemotional Development and Human Development Programs.
Ana graduated from the Centro de Enseñanza Técnica y Superior Universidad with a degree in Psychology. Because of Ana’s education and training, she brings a unique level of perspective to the Client Service Management team. Her understanding and compassion toward others are unparalleled.
On the weekends, Anna spends time volunteering at Good Shepard: Assistance House for Girls and Family Integral Development in Baja California, with a focus on helping at-risk children and their families.
In her spare time, Ana enjoys watching competition shows, reading, and taking art and photography classes.
✉ [email protected]
ANGELICA PEREZ
Client Service Assistant
With ten years of dedicated customer service and versatile administrative experience, Angie is well-equipped to support PCH Benefits’ clients and team members. She works closely with Client Service Management, ensuring that all client needs are handled efficiently, promptly, and professionally, while always striving to exceed expectations.
Angie earned her bachelor’s degree in Tourism Administration from Universidad del Mar and spent five years in the hospitality industry before shifting to the insurance field, where she applies her strong background in client relations and attention to detail.
Outside of work, she enjoys quality time with her family, taking on new learning opportunities, savoring a good book with a cup of coffee, and listening to her favorite music.
✉ [email protected]
ART PILLADO
License #0E98608
H.I.P. Certified
Client Service Manager
With over 25 years of extensive experience, Art Pillado can effortlessly navigate the nuanced waters that come with national large group and small group benefit plans.
When it comes to budgeting, billing, enrollment (including the entire renewal process), Art is a vital resource to business owners, CFOs, COOs, and Human Resource professionals. He also assists his clients’ employees with their unique concerns throughout the year, like claims resolutions and plan explanations, all with concierge-level service.
Art was honored with the “Heroes Among Us” award by the Ventura Police Community Foundation for displaying selflessness, dedication, and compassion within the community.
In his personal time, Art is passionate about coaching youth football and serves as the Board President for the Oxnard Knights Youth Football and Cheer Organization.
NICOLE REX
License #0G54066
Life Insurance Specialist
Nicole Rex is an industry veteran, fully embracing everything pertaining to life, revenue protection, and long term care insurance.
Nicole is a Certified Exit Planning Specialist and enjoys working with business owners to help find strategies and solution-compliment succession planning. Recognizing that these conversations can be incredibly difficult to have, she does everything with tremendous heart and compassion.
She has been an active member of several insurance organizations, including the Society of Financial Services Professionals (FSP) and National Association of Insurance & Financial Advisors (NAIFA) where she was president for two consecutive years.
When she’s not working with clients and underwriters, Nicole can be found traveling the world with her husband and three children.
✉ [email protected]
CHRIS ROGERS
License #4109883
BAM Certified
Manager of Analysis and Internal Support
Chris Rogers has a dedication for helping his clients, and he understands that their needs and lifestyles are forever changing. With over 10-years of experience, specializing in legal administration and client service, his organizational skills are readily apparent with the analysis and solutions he provides to the clients he serves.
Chris graduated from California State University Channel Islands with his Bachelor of Science in Business Administration. He has a passion for aiding others, is actively involved in the community and has a strong desire to make the world a better place.
In his downtime, Chris enjoys traveling, going to concerts, testing his history and pop culture trivia knowledge and playing and watching sports with family and friends.
✉ [email protected]
COLIN SCALLY
License #0K83327
H.I.P. Certified, BAM Certified
General Manager
Colin Scally is a former USA National Team athlete who brings that same level of drive and dedication to the PCH Benefits team.
At PCH Benefits, Colin manages various departments, working closely with each team to ensure the client experience is optimal in areas such as reviewing, analyzing, and interpreting various insurance product offerings and generating the perfect solutions for you and your business, assuring a thorough and consistent process.
Colin was recognized by the Conejo Valley Chamber of Commerce by earning the prestigious “40 Under Forty” award in 2021. Always one for personal and professional growth, he is also an active member in ProVisors, maximizing his involvement to further his development in leadership.
✉ [email protected]